Corona Covid-19 measures

Restoring Family Links remains open through phone (between 9h and 16h) and e-mail ( for all your questions regarding family reunion and tracing. All face-to-face appointments are cancelled until further notice.

Remark: The general impact of Covid-19 on the procedures of family reunion and tracing in Belgium, as well as abroad, is currently not entirely clear. We are monitoring the situation closely. You can keep addressing your questions or problems to our department, for which we will try to find answers and solutions.

Thank you for your understanding and stay healthy!

We are here if you need any more help

You can call us from Monday to Friday from 9 a.m. until 12.30 p.m. on +32 (0)15 44 35 22.

N.B.: Our working languages are English, Dutch, French and Arabic. If you do not speak any of these languages, please ask for help from someone who does.

Leave a message for us via the website


Belgian Red Cross-Flanders
Motstraat 40
2800 Mechelen

Finding our offices

Belgian Red Cross-Flanders' offices are a 15-minute walk from Mechelen railway station.

Leaving the station from the back, follow the path until you reach the car park. You will see the 'Iham' sports centre in front of you. Cross the car park and you will arrive in Bautersemstraat which leads into Motstraat.

Click here for directions to our offices (.pdf)


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